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Ngala is an organisation that supports families, parents and careers to navigate parenting children (from before pregnancy up to having children 18 years of age) through a range of services across Western Australia1. Ngala’s parenting helpline is its main point of contact for parents and carers with parenting concerns. It functions both to provide free parenting advice and support and to refer families and individuals on to other relevant resources and services1.

Parents may require assistance to gain reliable information about parenting and navigate the challenges it involves. If an area has a high number of calls this may indicate a higher level of need for parenting support, a lack of sufficient services and resources to provide this support or a combination of both these things.


  1. Ngala. Ngala: Parenting, Family, Children and Youth Support [Internet]. Kensington WA; Ngala; 2018 [cited 22 May 2018]. Available from:

Data Source 

Ngala helpline administrative data


Number of logged calls made by parents to helpline


Not applicable

Unit of Measure 

Frequency (N)



Data Confidentiality

Areas with a numerator less than 5 have been supressed